Page 06 / Skills

Skills & Certifications

A snapshot of my Technical and Professional Skills.

Technical Skills

Below are some of my Technical Skills

Microsoft 365 / Windows Administration
Azure Virtual Desktop (AVD) & FSLogix
Microsoft Azure Fundamentals
IT Helpdesk & Systems Support
Networking, Active Directory & Entra ID
Exchange Online & Proofpoint Email Security
PowerShell Scripting
Zendesk Ticketing System and Admin Portal

Professional / Soft Skills

Customer & Client Support Problem Solving Communication Time Management Team Work Adaptation

Tools & Technologies

Systems & Platforms

Windows Server, Microsoft 365 Admin Center, Azure Virtual Desktop (AVD), FSLogix, Azure Active Directory / Entra ID, Exchange Admin

Support & Ticketing

Zendesk Ticketing System, AMS Ticketing System, and Team Viewer for Remote Support

Networking & Security

TCP/IP Routing, Wireshark, VPNs (OpenVPN, Cisco AnyConnect, SSTP, Site to Site), Proofpoint Email Security, Endpoint Protection (Microsoft Defender).

Scripting & Automation

PowerShell scripting for Active Directory and Exchange Online administration and automation.

Certifications

See the Education Page for the full Certifications list.

AZ-900: Microsoft Azure Fundamentals

Microsoft · 2025

MS-900: Microsoft 365 Fundamentals

Microsoft · 2025