Work & Experience

ICT System Support Officer

Just Better Care Australia · Manly, NSW

Microsoft 365, Azure Virtual Desktop & Identity Support

• Provide day-to-day ICT support across a Microsoft 365 and Azure Virtual Desktop (AVD) environment for a multi-site franchise organisation.
• Manage FSLogix profile containers, resolving profile bloat, disk sizing, and session stability issues affecting AVD users.
• Administer a hybrid Active Directory / Entra ID environment, including Entra Connect sync, Conditional Access, and MFA/passkey enforcement.
• Configure and troubleshoot Exchange Online and the Proofpoint email security gateway, including delivery investigations and phishing/BEC analysis.
• Completed a Microsoft 365 licence audit across franchise locations, producing structured reporting to support licence tier optimisation.
• Automate routine administrative tasks using PowerShell for Active Directory and Exchange Online management.
• Support VoIP and network connectivity troubleshooting, and manage the Zendesk ticketing system.

Skills Used: Microsoft 365 & AVD administration, FSLogix, Entra ID / Conditional Access, Exchange Online, Proofpoint, PowerShell, Zendesk

IT Support and Help Desk Intern

Extratech Pty Ltd · Hurstville, NSW

Windows, Microsoft 365 & Active Directory Support

• Provided Windows 10/11 troubleshooting and hardware/software support for students and clients.
• Configured and supported Microsoft 365 and Azure services (Outlook, Teams, SharePoint).
• Managed user accounts, email setups, and licence assignments during onboarding/offboarding using the AMS Ticketing System.
• Assisted with Active Directory administration and Intune software deployment under senior IT supervision.

Skills Used: Windows Troubleshooting, Microsoft 365, Active Directory, Intune, AMS Ticketing System

Customer Service

North Annandale Hotel · Annandale, NSW

Customer Enquiries & Complaint Resolution

• Delivered prompt customer service via phone, email, and chat, resolving inquiries and complaints to ensure satisfaction.

Skills Used: Communication, Customer Service, Problem Solving

Chef de Partie

Buena Vista Hotel · Mosman, NSW

Kitchen Operations & Team Mentoring

• Prepared dishes to consistent quality and portion standards, and mentored new staff in food prep, sanitation, and safety procedures.

Skills Used: Kitchen Management, Team Leadership, Attention to Detail